My two year old is convinced that her middle finger is her ring finger and her ring finger is her middle finger.
One of my friend’s firms was gobbled up by Microsoft back in the late 90s. He told me how HR folks descended from Microsoft and started telling the employees about beloved Microsoft was by everyone. My friend tried to clue them in on the fact that Microsoft was not really that well liked in the bay area, but he gave up once he realized it was futile attempt – sort of like when I try to convince my daughter which finger is which – she won’t accept it!
The reason I bring that up is because I was reading this post by Don Dodge, a former VC, entrepreneur, and current member of Microsoft’s emerging business team and I got the same sense as my friend did with Microsoft HR – Redmond is isolated from the market. His post is rife with cliches and displays a fundamental lack of knowledge of competition and general market conditions. I realize they know about OS X – I just have to look at Vista, but I wonder if the sheltering cocoon at Redmond prevents Microsoft from getting out a little and actually learning about the larger market at hand or if its just a typical habit of any monopoly.
Here are some of Dodge’s statements and copies of the comments I left on his site:
The Apple Mac has a small (about 5% market share) but loyal following of users. I never got into using Macs but the users I talk to always marvel at how everything works together. Yes but, everything has an Apple logo on it. You buy it from Apple, and pay a 20% premium price for it.
Most people know that this price premium has eroded, both in the desktop/laptop world and otherwise (note that the iPods are competitively priced). In fact, today thanks to sensible & useful software bundles, Macs are less expensive than their PC counterparts.
Apple builds closed proprietary devices. The larger marketplace wants open devices (computers, music players, phones) built on industry standards, or at least “de facto” standards. They want to be able to buy software, peripherals, and hardware upgrades from a variety of sources. This competition keeps prices low and drives innovation.
I am not sure what this alludes to – maybe the motherboard? Macs uses industry standards for internal (memory, hard drives, etc.) and peripheral connections, which is in fact, why they have been able to keep prices low. Xserves are cheaper then Dell for the same specs! Except for the hobbyist market, the vast majority (consumer and corporates alike) just buy a new machine, so the upgrade issue is moot.
Software-wise, its the same story: OS X is built on top of a open kernel. iTunes uses Webkit and plays open standard MP3 and AAC formatted songs. Safari is built on top of the KHTML open source framework.
Unless he is referring to the old (an long dead) NuBus architecture, this statement makes no sense. The first thing Steve Jobs did was purge anything proprietary so they could use open standards for everything, keep costs low, and drive innovation in areas that they could significantly contribute (such as iTunes).
And its interesting that Zune, Xbox, and possibly future devices from MS might go the same way? I believe that the hobbyist era of computing is over – people want solutions that work, not something they can tinker with. IMHO, Microsoft, since it is not directly connected with the consumer, does not realize this.
And finally, this:
It just occurred to me today that the way they do it in computers, music players, and phones, is by controlling the whole experience.
He has been a VC, has worked at DEC (which means he is a software veteran), has started or has been part of many new ventures, and he realized this just today? Are you effing kidding me. Yikes – change that water in Redmond!


